Kapil Shrivas — Senior System Engineer

01 — Professional Summary

What I Do

Lead infrastructure upscaling and cloud/infra operations at L&G Consultancy, collaborating with clients across the UK, South Africa, and UAE.

Serve as a Level 3 Engineer, providing technical guidance and escalation support to L1/L2 engineers across cross-functional teams.

Provide production support for Windows/Linux (OLVM) servers, VMware environments, backups, and cloud workloads.

Own incident, problem, and change management ensuring full SLA compliance for P1–P3 critical incidents.

Reduced MTTR by ~50% through alert tuning, SOP standardization, and proactive automation initiatives.

Led internal & external process auditing; managed Big 4 audit evidence/artifacts and SOC & IAF auditing across B2B frameworks.

Planned, coordinated, and executed Disaster Recovery (DR) tests, documenting outcomes and driving remediation.

Designed dashboards for availability, SLA, and performance metrics using Power BI and Google Data Studio.

Automated repetitive operational tasks using PowerShell, RPA (UiPath), and Power Automate workflows.

Mentors and upskills junior analysts while driving operational efficiency across multi-region teams.

02 — Technical Skills

Expertise & Tools

☁ Cloud & Virtualization

Microsoft AzureAWS VMware vSphereHyper-V Citrix / XenApp-VDIOLVMIIS

🛡 Auditing & DR

Internal & External AuditingBig 4 Evidence Mgmt SOC AuditingIAF Auditing DR Planning & Testing

🖥 OS & Infrastructure

Windows ServerLinux Active DirectoryMS-SQL FileZillaOffice 365

📡 Monitoring Tools

PRTGDatadog NagiosZabbix OpManagerKaseya Traverse New Relic

⚙ Automation & Scripting

PowerShellPower Automate UiPath RPAVBA JavaScriptSQL HTMLASP.NET

🔧 ITSM & Backup Tools

ServiceNowCherwell (Admin) BMC RemedyJira VeeamNakivo Pagerduty

🖱 RMM Tools

ConnectWiseAnyDesk LogMeInTeamViewer Power BIGoogle Data Studio Copilot

03 — Work Experience

Career Journey

L&G Consultancy

Senior System Engineer — Global-Infrastructure,IT-OPS

May 2026 – Present Current

📍 Working Remotely, Office-Amritsar,India

Collaborate with clients and stakeholders across the UK, South Africa, and UAE as a Senior Engineer, leading infrastructure upscaling initiatives using technology-driven approaches.
Manage cloud and infrastructure operations alongside Linux (OLVM) and Windows OS environments, ensuring seamless scaling with minimal downtime and 100% availability targets.
Design and implement automated solutions to reduce manual effort and improve operational efficiency across multi-region deployments of Citrix, XenApp/VDI.
Serve as a Level 3 Engineer, providing technical guidance and escalation support to Level 1 and Level 2 engineers across cross-functional teams.
Collaborate with region-specific teams globally to maintain business continuity and service uptime through proactive infrastructure management and patching, firewall, traffic and access control policies.

Telus Digital

Senior Infrastructure Analyst — GMC Leadership

Mar 2020 – May 2026 6 yrs 2 mo 🥇 Gold Awards 2022, 2024, 2025, 2026

📍 Worked Remotely , Office-Gurugram, India

Lead day-to-day 24×7 NOC and infrastructure operations for global enterprise clients across multiple regions.
Provide production support for Windows/Linux servers, VMware environments, backups, and cloud workloads.
Own incident, problem, and change management ensuring full SLA compliance for P1–P3 incidents.
Reduced MTTR by approximately 30% through alert tuning, SOP standardization, and automation initiatives.
Perform Root Cause Analysis (RCA) and implement preventive actions to reduce repeat incidents.
Led internal and external process auditing; captured and maintained business evidence/artifacts for Big 4 audit engagements, ensuring full audit readiness.
Managed end-to-end SOC and IAF auditing across B2B frameworks, coordinating with internal stakeholders and external auditors.
Planned, coordinated, and executed Disaster Recovery (DR) tests; documented outcomes, identified gaps, and drove remediation to strengthen resilience.
Designed dashboards for availability, SLA, and performance metrics using Power BI and Google Data Studio.
Automated repetitive operational tasks using PowerShell, UiPath RPA, and Power Automate.
Administered ServiceNow and Cherwell (Admin) workflows, queues, templates, and knowledge base content.
Acted as shift lead / on-call escalation point, mentoring L1/L2 engineers and improving handover quality.
Managed VMware vSphere and Veeam backup infrastructure; created optimization scripts and managed roster scheduling for the NOC team.
Key Achievements: StarTeam Award – ITSM & Core Infrastructure Excellence (2023) · Gold Awards (2022, 2024, 2025, 2026)

Netsmartz LLC

Technical Support Engineer – NOC

Aug 2018 – Oct 2019 ~1 yr

📍 Office-Chandigarh, India

Provided L1 NOC support for Windows, Linux, and cloud-hosted servers in enterprise environments.
Performed monitoring, incident triage, escalation, and documentation for client infrastructure.
Worked closely with L2/L3 teams to resolve complex network and server issues.

Tech Mahindra

Technical Associate

Jul 2017 – Aug 2018 ~1 yr 🏅 Most Diligent Resource

📍 Office-Chandigarh, India

Supported AT&T BVoIP project in a 24×7 environment with high SLA compliance standards.
Managed incident-based ticketing and performed SLA compliance audits.
Recognised as Most Diligent Resource for performance and dedication.

04 — Part-Time Roles (While Pursuing Bachelor's)

Campus & Part-Time Work

LPU School of Computer Application

Student Placement Coordinator & Event Coordinator

Apr 2015 – Apr 2017 2 yrs 1 mo 🎓 Part-time · During BCA

📍 Phagwara/Punjab

Worked as a Student Placement Coordinator for 2.5+ years while pursuing bachelor's degree.
Facilitated healthy interaction between recruiters and students from companies including Amdocs, Lucideus, Amazon, Xerox, and Venture Pact.
Managed recruitment and selection processes for students transitioning to employees and entrepreneurs.
Supervised AMCAT examinations held at university premises.
Event Coordinator for the 3rd International Conference on Computing Sciences – 'Shannon-100' (Apr 2016), marking the birth centenary of Claude E. Shannon, Father of Information Theory.

Lovely Professional University

Student Counselor (Part-time)

May 2015 – Jun 2017 2 yrs 2 mo 🎓 Part-time · During BCA

📍 Amritsar / Ludhiana Area

Worked in the online admission department handling web data and accounts operations.
Worked in the outbound call center division for 2 months, supporting student admissions counseling.

05 — Awards & Achievements

Recognition

🥇

Gold Award 2022

Outstanding Performance
Telus International / Gallagher

🥇

Gold Award 2024

Outstanding Performance
Telus International / Gallagher

🥇

Gold Award 2025

Outstanding Performance
Telus International / Gallagher

🥇

Gold Award 2026

Outstanding Performance
Telus Digital

⭐

StarTeam Award

ITSM & Core Infrastructure Excellence
2023

🏅

Most Diligent Resource

Tech Mahindra
Exceptional dedication & performance

🎓

Gold Medalist

Computer Science
Academic Excellence — BCA, LPU · CGPA 8.14

06 — Education

Academic Background

MCA

Lovely Professional University
Distance Learning

2018 – 2020

CGPA 7.5

BCA

Lovely Professional University
Regular

2014 – 2017

CGPA 8.14

🥇 Gold Medalist — CS

Student Coord.

LPU School of Computer Application
Placement & Events

2015 – 2017

2 yrs 1 mo

07 — Certifications

Credentials

🏆

ITIL V4 Foundation Certified
AXELOS · 2022

🪟

Microsoft Certified Professional
Microsoft

🛡

NSE 1 – Network Security Associate
Fortinet

🛡

NSE 2 – Network Security Associate
Fortinet

🔬

IBM Rational Rhapsody Certified
IBM

💾

Embedded Systems Certified
Alsoft

08 — Project Highlights

Notable Contributions

🤝

Ad Hoc Cross-Team Coverage

Acted as an ad hoc resource during team absences, collaborating with Infrastructure teams including Service Delivery, Exchange, and Security, while independently managing operational responsibilities and work ownership at Telus Digital.

🔧

ITSM Cherwell — DevOps Integration

Contributed to the ITSM Cherwell project by supporting both frontend and backend integrations, enabling DevOps capabilities within the existing website codebase. Maintained operational excellence with 95% uptime and implemented dynamic changes that supported approximately 60% of new business requirements at Telus Digital.

🎬

Visual Aids, Explainer Videos & Product Websites

Developed visual aids, explainer videos, and fully coded websites for products and services to support stakeholders and clients. These initiatives improved audit readiness, enhanced future business projections, contributed to an estimated 80% increase in operational efficiency, and supported revenue growth and cost optimization at Telus Digital.

09 — Recommendations Highlight

What Colleagues Say

Praveen Kumar

Senior Infrastructure Analyst at TELUS Digital

Praveen worked with Kapil on the same team

Working alongside Kapil Shrivas at Buck, Gallagher and TELUS Digital was a fantastic experience. He is a brilliant with a unique ability to solve complex data problems and design beautiful user interfaces. During our time together, we collaborated closely on multiple projects where Kapil proved to be a reliable, detail-oriented, and highly creative partner. Any team would be lucky to have him, and I give them my highest recommendation.

Faraz Husain

Faraz and Kapil studied together

I have seen Kapil handling multiple things during Bachelor Program. He's always eager to learn new technologies, sincere and a hard working fellow. Definitely a great add on to a team he'll be part of.

Priya Dutta

Specialist in JP Morgan

Priya worked with Kapil but on different teams

When it comes to Tech savy he is the one i would recommend. Coming from non Technical background i was totally new to Cloud Computing & all technical terminology. He is one who explained me from scratch & help me with all good job opportunities within linkedin & today i am working as Senior tech Executive in Cognizant. All thanks to him.